As a gua sha wholesale supplier and factory, we will receive many questions from customers in our daily communication with customers. So we started to think about whether we can collect the questions of customers and answer them one by one, hoping to give some help to customers who have doubts in the wholesale process. Hence this article.

In this article, we will focus on analyzing some of the most frequently asked questions from customers during the inquiry process, and explain the answers. Of course, this article is not only applicable to gua sha products, some of the content here can also give you some help when you wholesale other products. Now let’s officially enter the main text.

1. How to Gua Sha Wholesale? How Does the Wholesale Process Unfold?

This is one of the more frequently asked questions by customers in their first emails. The specific wholesale process may be different for each company. But generally follow the following order:

1. Inquiry stage. The stage in which the customer negotiates with the supplier on the price and quantity of the product, shipping method, payment method, etc.
2. Transaction stage. When the customer and the supplier confirm the price and quantity of the product, the method of transportation, the method of payment, etc. The customer pays for the content of the agreement in the contract, and the order is officially generated.
3. Production stage. After the order is generated, the supplier manufactures the product according to the contract. This step is not required if the supplier has sufficient supply.
4. Transportation stage. When all the goods are produced. The supplier arranges the transportation within the stipulated period according to the contract.
5. After-sales stage. If the goods do not conform to the contract, the customer will negotiate with the supplier to make a claim.

The above is the basic process of wholesale jade gua sha. Each supplier may be slightly different before each process. In addition, some customers asked whether it is possible to open a wholesale account? This is not a problem. In fact, we archive every customer, which is actually equivalent to opening a wholesale account.

2. Is the Gua Sha Board Pure Natural?

If you are referring specifically to the jade gua sha, it is natural in our factory. However, many people will collectively call facial guasha “jade gua sha”. In this case, we cannot guarantee that it is all natural. Because with the development of the facial guasha industry, more and more materials are used in facial gua sha. In addition to natural crystal, jade materials. Our common facial guasha materials include stainless steel, glass, resin and plastic (obviously, these are not natural materials).

You can indicate to the supplier what kind of gua sha it is when you ask, and the supplier should tell you what materials they use. Also, our company will specifically point you to non-natural materials for facial guasha when you inquire.

3. Can You Provide A More Favorable Price of About Gua Sha Wholesale?

 

Discounting is an issue that is mentioned by almost all customers, regardless of the number of products ordered. Regarding the issue of discount, the biggest key point is the profit margin of the supplier. When the supplier’s profit margin is sufficient, they will be willing to make appropriate price reductions for you. Generally speaking, the supplier will be willing to reduce the price for you when the following two situations occur:

1. A single product has sufficient profit margins. In this case, the supplier will readily offer you a discount.
2. The profit margin of the entire order is considerable, even if the profit of a single product is not high. That is, the so-called tiered price, that is, when the number of products increases, the unit price of the product will decrease accordingly. So if you initially intend to order 100 products, but increase to 1000pcs in subsequent communication, the supplier should accept your price reduction request.

Ps: When the price reduction offered by the supplier is very small, it often means that it has reached the limit of the profit margin that the supplier can accept. If you want to apply for a price reduction again, it is very difficult.

4. Can the Logo of Jade Gua Sha be Customized?

can! We provide jade gua sha logo customization service. We only charge for basic logo engraving. But not all logos we can provide engraving. Generally, we have the following requirements for the logo:

1. The image is sharp enough to not have uneven edges due to a certain degree of zooming.
2. The image should be as concise as possible. Because of the limited precision of engraving methods such as lasers, it may not be satisfactory in the processing of too small details.
3. Logo size should not be too large. To engrave the logo on the jade gua sha, we default to do it on the handle. And because the size of the handle is limited, it is not possible to place a logo that is too large.
4. Try to be a solid color logo. Different from printing, when using laser and other engraving methods, multi-color logo is a difficult problem when coloring, and it is easy to cause deviation. And if there is more than one color, an additional fee will be charged.

5. I Want to Receive the Goods At the End of This Month, Is It Possible?

The issue of delivery time is also a frequently raised issue by many customers. Especially when the holidays are approaching. But there are many factors involved in delivery:

1. Quantity of products. Usually, the smaller the number of products, the shorter the delivery time. On the contrary, the longer the delivery time. As far as our company is concerned, when the number of products is less than 10,000, the delivery time can usually be guaranteed within 1 month.
2. Supplier product inventory status. When the supplier of the product you need has sufficient supply, you can ensure fast delivery, even if the product quantity is large. And when the product is not in stock, please refer to the first item.
3. Special requirements. For example, private label customization such as logo, gift box, or product shape customization. Generally speaking, the engraving process of the logo usually takes no more than a week. But gift boxes and product shape customization take longer. So if you just need simple logo customization, you can ensure delivery within a month if the number of products is not high. Gift boxes and shape customization are very risky.
4. Shipping method. If you want to receive the goods within one month, usually you must choose air freight. The time limit for shipping and land transportation is often more than one month.

When the conditions are met, it is perfectly feasible to deliver within one month.

6. I Want All Gua Sha to be the Same Color and Texture, Is That Possible?

The answer is yes and no. The color of the guasha board mainly considers the material problem. If you need man-made materials such as stainless steel, plastic, etc., the same color and texture are completely feasible. But if you buy a gua sha made of natural crystal or jade, you need them to maintain the same color and texture, which is impossible.

Due to its natural formation, natural crystal or jade has uneven distribution of its substances, so various patterns and colors will be formed. Especially for lapis lazuli, blue point stone and other stones with many different color blocks, it is a fantasy to want two stones to keep the same color and texture. Even black flash stones with relatively uniform colors cannot do it.

So if you want all the guasha pads you buy to keep the same color and texture, the only solution is to buy face gua sha pads made of artificial materials.

7. Can I Pay Part of the Amount in Advance And Pay the Rest After Receiving the Goods?

The payment method of advance payment + balance payment is usually acceptable to us. However, we generally only accept the pre-payment deposit before production, and then the production is completed, and the final payment is settled before delivery. We generally do not accept the balance payment after the delivery of the goods (unless it is a very long-term cooperation, and we will accept this payment method when we have full trust.)

Under normal circumstances, the payment ratio of deposit + balance payment has the following three types:

1.30% deposit + 70% balance

2.50% deposit + 50% balance

3.70% deposit + 30% balance

If we are cooperating for the first time, we may be more willing to accept the cooperation method of 70% deposit + 30% balance payment, but as our cooperation deepens, we may also accept 30% deposit or a lower deposit ratio.

8. Can I Get the Sample Before the Formal Order? Is It Free?

No problem, it is perfectly feasible to provide samples before the formal order. We are so confident in the quality of our products that we are happy to provide you with samples. As for the price of the samples, usually we can provide it to you for free, you just need to pay the freight. But for those high-cost products, or customized products, we will charge a certain fee (but not more than its production cost).

9. After Receiving the Product, Can I Make A Return or Exchange?

Different from the seven-day no-reason return and exchange services provided by general commercial platforms, we will be more strict in the handling of returns and exchanges. Because our main customers are mainly for groups from other countries, the goods will go through customs declaration, customs clearance and other processes during transportation, which is very cumbersome and will increase a lot of costs. Therefore, we generally do not provide the service of refund without reason.

However, not providing unreasonable returns does not mean that we do not provide after-sales service. On the contrary, we have been repeatedly recognized by customers for our good after-sales service. As long as the goods are inconsistent with the contract, we will make every effort to solve the problem, and we will suffer losses in time.

Therefore, in order for you to enjoy the perfect after-sale service, please confirm the standard in terms of the content of the order and the quality of the product in the communication with us. In addition, take pictures and take pictures during the process of receiving and taking out the goods, as a favorable evidence for applying for after-sales.

The above nine items are the most frequently asked questions by our customers in our daily life. If you have the same question when doing wholesale gua sha, these contents may be able to provide you with some help. Thanks for reading, and feel free to ask us if you still have questions.